Box Office

Opening hours:

Monday to Friday
9.30am – 4.30pm

On performance evenings, the Box Office will remain open up to 30 minutes after the start of the last performance. If there is a performance on Saturday or Sunday, the Box Office will open 2 hours prior to the start of that performance. The Box Office is situated in the main foyer.

Contact us:


Phone: 029 2039 1391

  • Booking for Online Events

    How to book tickets for online events with Citizen Ticket:

    Please find our FAQ section here.

    For more information, please contact the Box Office here.

  • Booking by Telephone or in Person

    Tickets can be purchased in person or by calling 029 2039 1391 during Box Office opening hours. Messages left on the answering machine outside of opening hours and at busy periods will be dealt with as soon as possible. Payments made by credit or debit card must be over the value of £5, we accept MasterCard, Visa, Maestro and Solo.

    Any orders posted will incur a postage fee of £1. Alternatively, tickets can be collected for free from the Box Office during opening hours or printed at home.

  • Exchanges and Refunds

    Tickets are non-refundable. However, tickets can be exchanged for alternative performances, subject to availability, and provided tickets are returned to us 24 hours before the event. We will also try to re-sell any unwanted tickets for sold-out performances, if tickets are returned to us 24 hours before the event and provided there is a waiting list to which tickets can be sold.

  • Concessions

    Concessions apply to over 60s, students, ex-RWCMD students, under 16s and customers with a disability (you may be asked to provide ID upon purchase and/or collection). This may vary depending on performance. For the comfort of all patrons, we strongly advise that RWCMD performances are not suitable for children under 2 years (unless otherwise stated).

  • Liberty Living Discounted Events

    Thanks to generous sponsorship from Liberty Living, any student residing in their student accommodation in Cardiff is entitled to a £3 ticket to selected performances.

  • Latecomers

    During some performances, latecomers will not be admitted. You may be asked to wait for a suitable break in the performance before taking your seats. This will be at the Duty Manager’s discretion.

  • Gift Vouchers

    Everyone enjoys a great night out, which makes our Gift Vouchers the perfect present for family and friends. Available in any denomination, ask the Box Office for further information.

  • Data Protection

    The Royal Welsh College of Music & Drama (RWCMD) is committed to protecting the rights and freedoms of individuals with respect to the processing of their personal data. RWCMD will at all times handle personal information in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and The Privacy and Electronic Communications Regulations 2003.

    Please see our Privacy Statement for further information.