A Charter explains what you can expect of us and what we expect
of you in return.
“Children and young people have the right to be
listened to and have their opinions taken into
(United Nations Declaration on the Rights of the Child—article
All of us at Royal Welsh College of Music & Drama want you
to get the most out of your studies with us.
We want you to learn, to progress and to enjoy yourself
We want you to know what you can expect of us while you are
We will do our very best to live up to the promises we make to
We promise to:
make you feel welcome and give you all the information you need
when you join us
talk to you and get to know what you want from your lessons
set standards for you to aim for that are not too high or too
give you encouragement and support, because students progress at
do our best to make sure you enjoy your lessons and classes as
well as give you serious learning opportunities
treat all students fairly and respectfully—no favouritism
check out and respect your wishes regarding physical contact
listen to anything you want to tell us, and take your views
do everything we can to make sure that you are safe and well
while you are with us
ask your tutor if you are unsure about anything to do with your
speak up if you are unhappy about anything
make suggestions about how things could, perhaps, be done better
in the department
make a complaint if you think you have been treated unfairly or
if you feel something is wrong
report any bullying or behaviour you don’t like, or if you see
it happening to anyone else
talk to your tutor or the Head of Junior Conservatoire if
you have problems weighing on your mind.
All Junior Conservatoire staff are here to help and support
you. If something needs to be done to keep you safe, they
will talk to you about this and let you know what they will do
We all play a part in helping everyone to enjoy their time
at Royal Welsh College of Music & Drama and progress
with their studies. As a student here you contribute towards this.
We would like you to
respect other students and staff as well as College property and
encourage and support anyone who you think may be struggling
with their studies
comply with the Students Code of Behaviour and your Rules and
Regulations (included on this website)
report any bullying or behaviour that hurts others
do your best and enjoy your studies!
There may be times when you have questions relating to
this Charter. This section explains 'What to do if...'
1. You have a suggestion about something
We like to hear suggestions from students about how things can,
perhaps, be done differently. You could talk to:
your parents/carers and ask them to pass on your suggestions
the Head of the Junior Conservatoire, or you could email or
write a letter to the Head of the Junior Conservatoire
2. You want to make a complaint about something or somebody
We take all complaints seriously and will try to sort things
out. Nobody who makes a complaint will get into trouble, even
if you complain about a tutor, as long as you are not doing it to
hurt or get back at someone. You could talk to
your parents/carers and ask them to help you
your tutor who will support you and advise you what to do
the Head of Junior Conservatoire, who will listen and
investigate your complaint, and let you know what will happen. Or
you could email or write a letter to the Head of the Junior
Conservatoire, who will then come and talk to you to decide what to
3. You are being bullied or you know someone else is
It is very important that you tell someone so that the bullying
can be stopped. The bully or bullies do not have to know who
reported, so they won’t know your name. You can tellyour
parents/carers so they can support you and tell the College
your tutor, who will decide what needs to be done to keep the
person being bullied safe
the Head of Junior Conservatoire, who will also decide what
needs to be done to stop the bullying
4. You have problems weighing on your mind and you want to talk
These might be problems in College or out of College. Any
of the tutors, or the Head of Junior Conservatoire, will listen to
you carefully and try their best to help you. If something
needs to be done to keep you safe, they will talk to you about this
and let you know what they will do.
Or you can talk to someone on Childline 0800
1111. A tutor can help you do this if you want them
5. You think you haven’t been listened to
Then ask to speak to the Head of Junior Conservatoire.
S/he will listen to you carefully and try to make things better.
You can take someone with you to help and support you if you like.
This person could be another student or a friend, your
parents/carers or another family member.
If things are very serious and you think the Head of Junior
Conservatoire has not listened to you, then you can phone or
text to the Children’s Commissioner for Wales.
Tel: 0808 801 1000
Text: 08800 start your message with COM